Technical Support Analyst

Provide first-line and second-line technical support across the business, managing incidents, service requests and user queries. The successful candidate will demonstrate sound judgement when resolving routine and moderately complex issues, recognising when risk, impact or complexity require escalation. Previous experience in a service desk, first-line support technical support role within a professional technology environment is essential and working knowledge of Microsoft Windows, Microsoft 365, networking fundamentals and business application support.