CRM Manager

Play a pivotal role in shaping how the business builds deeper, longer and more valuable relationships with customers, balancing loyalty with commercial growth, ensuring every customer interaction contributes to long-term success. You ll drive improvements in customer experience metrics through data-led interventions and build a data-driven, customer-first culture that balances commercial targets with exceptional customer experience. Previous exposure in customer base management, CRM, or retention marketing, ideally within telecoms, utilities, or subscription-based industries.